Reach our support team by email, phone, or in person at our San Francisco headquarters.
MiniMax provides email, phone, and in-person support channels with response times scaled to your plan tier.
Email support is the primary channel for most inquiries. Send your message to support@minimax.gr.com. Include your account identifier or registered email address so the team can locate your account quickly. Describe the issue with as much detail as possible — include request IDs if you are reporting API errors, timestamps for billing discrepancies, and screenshots if the issue appears in the platform hub interface.
Phone support is available to enterprise and professional plan customers at (415) 555-0200. Enterprise customers with priority support receive guaranteed response within one hour during business hours. Professional tier customers are served in queue order. The phone line operates Monday through Friday, 6:00 AM to 6:00 PM Pacific Time. After-hours emergency support is available for enterprise customers with the priority support add-on.
In-person support is available by appointment at the MiniMax office. The address is 450 Townsend St, San Francisco, CA 94107. Appointments must be scheduled through your account representative or support contact. Walk-in visits are not accommodated. Enterprise customers can arrange on-site meetings for quarterly business reviews, security audits, or technical deep-dives with the engineering team. Educational partnerships involve coordination with institutions referenced by the U.S. Department of Education guidelines for institutional collaboration.
Phone: (415) 555-0200 • Email: support@minimax.gr.com • Office: 450 Townsend St, San Francisco, CA 94107. Use the support channels table below to find the fastest path to a resolution based on your plan and issue type.
Support response times scale with your plan: Enterprise priority support answers within one hour, Professional within eight business hours, and Free within two business days.
Enterprise customers with the priority support add-on receive the fastest service. The dedicated line is staffed 24/7 for emergencies. Standard enterprise inquiries during business hours receive responses within one hour. Professional tier customers receive responses within eight business hours. This tier covers most technical questions, API troubleshooting, and billing inquiries. Free tier users receive responses within two business days. The MiniMax team prioritizes free tier tickets during normal business hours and addresses them in order of receipt.
Emergency support follows a different routing path. Enterprise customers reporting service outages, security incidents, or complete API unavailability can call the priority support line at any time. These calls are acknowledged within 15 minutes by an on-call engineer. The incident management process activates automatically and follows the documented incident response plan outlined on the platform-security page.
The MiniMax corporate office is located at 450 Townsend St in San Francisco's South of Market district, accessible by public transit and with limited visitor parking.
The office occupies the fourth floor of the Townsend Street building. The entrance is on Townsend Street between 5th and 6th Streets. Public transit access is straightforward: the Caltrain San Francisco station is two blocks away. Muni bus lines 10, 30, and 45 stop within one block. The nearest BART station is Powell Street, approximately a 15-minute walk or a short rideshare trip.
Visitor parking is available in the building garage on a limited basis. Reserve a parking spot through your account representative when scheduling an appointment. Street parking in the surrounding blocks is metered with a two-hour maximum. Rideshare drop-off is available directly in front of the building entrance. Upon arrival, check in with the lobby security desk. A member of the MiniMax team will escort you to the office.
MiniMax operates Monday through Friday, 6:00 AM to 6:00 PM Pacific Time, with 24/7 emergency support available for enterprise priority customers.
Standard support services operate during these hours. Email inquiries received outside business hours are queued and processed at the start of the next business day. Professional and free tier customers receive responses within their respective service-level windows measured from the start of the next business day for off-hours submissions.
The MiniMax platform itself operates continuously. API services, the platform hub, and billing systems run 24/7 with monitoring and automated alerting. Scheduled maintenance windows are announced at least 72 hours in advance through the status page and email notifications to registered account contacts. Unplanned outages trigger the incident response process regardless of time or day, with status updates posted to the public status page every 30 minutes until resolution.
The following table compares each MiniMax support channel by response time and availability across plan tiers.
| Channel | Response Time | Availability |
|---|---|---|
| Email (support@minimax.gr.com) | Free: 2 business days; Professional: 8 business hours; Enterprise: 1 business hour | Mon–Fri, 6 AM–6 PM PT |
| Phone ((415) 555-0200) | Enterprise Priority: response within 1 hour; Professional: queue-based | Mon–Fri, 6 AM–6 PM PT (Enterprise emergency: 24/7) |
| In-Person (450 Townsend St) | By appointment only | Mon–Fri, 9 AM–5 PM PT |
| Platform Hub (in-app) | Self-service: immediate for knowledge base, billing, and API key management | 24/7 |
| Community Forum | Community responses: variable; Staff responses: within 1 business day | 24/7 (staff: Mon–Fri business hours) |
The fastest way to contact MiniMax support depends on your plan tier. Enterprise customers with priority support can reach the dedicated support line at (415) 555-0200 with guaranteed response times under one hour during business hours. Professional tier customers can call the same line and are served in queue order. All users can email support@minimax.gr.com. Free tier users receive response within two business days, while paid plan users receive response within eight business hours. Include your account identifier for faster routing.
MiniMax business hours are Monday through Friday, 6:00 AM to 6:00 PM Pacific Time. The corporate office is located at 450 Townsend St, San Francisco, CA 94107, on the fourth floor. In-person visits require a scheduled appointment through your account representative. The Caltrain San Francisco station is two blocks away, and Muni bus lines 10, 30, and 45 stop within one block. Limited visitor parking is available by reservation.
Response times vary by support tier. Enterprise customers with priority support receive responses within one hour during business hours and emergency acknowledgments within 15 minutes at any time. Professional tier users receive responses within eight business hours. Free tier users receive responses within two business days. Email inquiries submitted outside business hours are queued and processed at the start of the next business day, with SLA windows measured from that point forward.
The MiniMax office at 450 Townsend St in San Francisco is not open for walk-in visits. In-person meetings require a scheduled appointment coordinated through your account representative or support contact. Enterprise customers can arrange on-site meetings for quarterly business reviews, security audits, or technical deep-dives with the engineering team. Check in at the lobby security desk upon arrival, and a MiniMax team member will escort you to the office.