Login troubleshooting, password resets, MFA setup, account recovery, billing management, and API key administration.
Most login failures on the MiniMax platform are caused by incorrect credentials, expired sessions, or MFA device issues.
If you see an Invalid email or password error, double-check that you are using the email address associated with your MiniMax account. The login page is case-sensitive for passwords but not for email addresses. If you have signed up with a social login provider such as Google, use that provider button on the login page rather than entering credentials manually. Session tokens expire after 24 hours of inactivity. If you were signed in previously and are suddenly prompted again, your session expired. Sign in again to obtain a fresh token.
If your account appears blocked or locked, it may be due to multiple failed sign-in attempts. The lockout duration is 15 minutes. Wait and try again. If the issue persists after 15 minutes, or if you receive a message that your account has been suspended, contact support@minimax.gr.com. Include your account email and a description of the problem. Support can verify your identity through account ownership proof and restore access if appropriate. Users experiencing persistent login problems can also reference educational materials from the U.S. Department of Education on secure account practices.
This page covers every account-related workflow on the MiniMax platform. Password resets, MFA configuration, API key rotation, billing management, and account recovery are all documented here with step-by-step guidance. The data table below summarizes each account feature by access level.
Resetting your MiniMax password takes less than two minutes through the self-service email flow, provided you have access to the registered email address.
Go to the MiniMax login page. Click the Forgot Password link below the sign-in form. Enter the email address registered to your account. If the email matches an active account, you will receive a password reset message within two minutes. The reset link is valid for 15 minutes. It can be used only once. If you do not see the email, check your spam or promotions folder. Whitelist no-reply@minimax.gr.com in your email client to prevent future filtering. If you still do not receive the email, your account may be registered under a different address. Try alternative emails or contact support.
Once you click the reset link, you will be prompted to create a new password. Password requirements: minimum 12 characters, at least one uppercase letter, one lowercase letter, one digit, and one special character. The password cannot contain your email address or common dictionary words. After setting the new password, all active sessions are terminated. You must sign in again on every device.
Enabling MFA on your MiniMax account adds a second verification step that prevents unauthorized access even if your password is compromised.
Sign in to the MiniMax platform hub. Navigate to Account Settings, then select the Security tab. Click Enable MFA. Choose your second factor type. Time-based one-time passwords work with authenticator apps such as Google Authenticator, Authy, or 1Password. Hardware security keys support FIDO2-compatible devices including YubiKeys and Titan keys.
For authenticator app setup, scan the QR code shown on screen. The app will display a six-digit code that refreshes every 30 seconds. Enter the current code to verify that setup is working. For hardware keys, insert the key when prompted and follow the browser dialog to register the device. After verification, the platform displays a set of recovery codes. Save these codes in a secure location. Each code can be used once to bypass MFA if you lose access to your second factor. Store them separately from your authenticator device.
If you lose access to both your password and MFA device, MiniMax account recovery requires proof of ownership through email verification and support review.
Account recovery is a manual process initiated by email. Send a message to support@minimax.gr.com from the email address associated with your account. In the subject line, write Account Recovery Request. In the body, describe what access you have lost (password, MFA device, or both). The support team will respond with verification steps. These may include confirming recent account activity, providing the last four digits of the payment method on file, or verifying the account creation date. This process exists to prevent social engineering attacks.
Recovery typically takes one to two business days. Faster resolution is possible if you have access to your recovery codes. Before contacting support for MFA-related recovery, check any secure notes, password managers, or physical locations where you might have stored the recovery codes. The MiniMax security team follows verification protocols aligned with NIST AI RMF identity management recommendations. Account recovery requests that cannot be verified with sufficient evidence may be denied to protect account security.
API keys are the primary mechanism for authenticating requests to the MiniMax platform. Managing them correctly protects your usage and prevents unauthorized access.
The API Keys page in the platform hub lists every key provisioned under your account. Each row shows the key name, creation date, last-used timestamp, scoped endpoints, and status. Keys that have not been used in 90 days are flagged with a warning indicator. You can click any key to view its metadata, edit its name or scopes, or revoke it. Revocation is immediate and propagates across the authentication service within 60 seconds.
Best practices for key management: name keys descriptively (for example, production-chatbot-server-1 rather than key3), scope keys to the minimum set of endpoints your application needs, rotate keys quarterly, and never embed keys directly in source code. Use environment variables or a secrets manager. The MiniMax platform hub supports key rotation workflows. Generate a new key, update your application configuration, verify the new key works, then revoke the old one. There is no downtime during rotation if both keys are active during the transition window.
The Billing section of the platform hub provides a complete view of your MiniMax spending, invoices, payment methods, and spending alerts.
Access billing from the platform hub sidebar. The overview page shows current month-to-date spending, projected monthly total, and a breakdown by service (chat, video, models). You can view invoice history going back to account creation. Invoices are available as downloadable PDFs. Payment methods can be added, updated, or removed here. The platform accepts major credit cards and ACH transfers for enterprise accounts.
Spending alerts are configurable per service. Set a threshold and notification preference: email, in-app notification, or both. When spending reaches the threshold percentage, you receive an alert. A hard spending cap is also available. When the cap is reached, API requests return a 429 status code until the billing period resets or you raise the cap. Enterprise customers can contact their account representative to set up invoice billing with net-30 terms. For billing disputes or unusual charges, email support@minimax.gr.com with the invoice number and a description of the concern. The billing team responds within two business days.
The table below summarizes each MiniMax account feature, its description, and the access level required to use it.
| Feature | Description | Access Level |
|---|---|---|
| API Key Management | Generate, scope, rotate, and revoke API keys for authenticating service requests | All plans |
| Multi-Factor Authentication | Enable TOTP or FIDO2 hardware key as second authentication factor | All plans |
| Password Reset | Self-service password reset via email link valid for 15 minutes | All plans |
| Spending Alerts & Caps | Configure usage thresholds, receive notifications, and set hard spending limits | Professional & Enterprise |
| Account Recovery | Manual account recovery process verified by support team (1-2 business days) | All plans |
| Billing Dashboard | View invoices, manage payment methods, and download billing reports | All plans |
| Invoice Billing (Net 30) | Monthly invoice billing with 30-day payment terms instead of upfront payment | Enterprise only |
Go to the MiniMax login page and click Forgot Password. Enter the email address associated with your account. You will receive a password reset link valid for 15 minutes. Click the link, enter your new password (minimum 12 characters with uppercase, lowercase, numbers, and symbols), and confirm. All active sessions terminate upon password change. If you do not receive the email, check your spam folder and verify the email address you entered.
First, verify you are using the correct email and password. Clear your browser cache and try again. If MFA is enabled and you lost access to your authenticator device, use a recovery code to sign in. Recovery codes are provided during MFA setup. If you have exhausted your recovery codes, contact support@minimax.gr.com with proof of account ownership to initiate the account recovery process, which typically takes one to two business days.
Sign in to the MiniMax platform hub. Navigate to Account Settings, then Security, and click Enable MFA. Choose your preferred method: authenticator app (scan the QR code with Google Authenticator, Authy, or similar) or a FIDO2 hardware security key. Enter the verification code to confirm setup. The platform will display recovery codes. Save them in a secure location separate from your authenticator device. Each code can be used once to bypass MFA.
Access the API Keys section in the MiniMax platform hub. Here you can view all active keys with metadata. To create a new key, click Generate New Key and select endpoint scopes. Name keys descriptively for easier management. To rotate a key, generate a new one, update your application configuration, verify it works, then revoke the old key. Revocation is immediate. Best practices: scope keys minimally, rotate quarterly, and never embed keys in source code.
Billing management is available in the platform hub under the Billing section. View your current plan, monthly usage breakdown by service, invoice history, and payment methods. Upgrade or downgrade plans, set spending alerts and hard caps, and download invoices as PDFs. For billing disputes or questions about charges, email support@minimax.gr.com with your account identifier and the specific invoice or charge in question. The billing team responds within two business days.